Service family accommodation application flowcharts

This publication was withdrawn on 14 April 2015

This publication was archived on 1 December 2014. This document is now out of date following the introduction of the National Housing Prime contract for service family accommodation (SFA) in the UK.

New details can be found at

Two flowcharts showing the application process for service personnel applying for service family accommodation using either the electronic or paper form.


Two simple flowcharts showing the various steps in the service family accommodation (SFA) application process.

One shows the e-1132 online application, allocation, self preference, offer and move process, which the majority of customers are expected to use. The other shows the paper application form process, for customers on operations or based overseas and are without access to the defence Intranet.