Guidance

Saving documents to the GOV.UK One Login app: terms and conditions

Published 14 August 2025

We use the following words and phrases throughout these terms and conditions:

• ‘App’ to describe the GOV.UK One Login app
• ‘Terms’ to describe these terms and conditions
• ‘Service’ to describe the services provided by Government Digital Service (GDS) that let you get, store and use of digital versions of government-issued documents through the App 
• ‘Documents’ to describe the digital versions of government-issued documents you can save to the App
• ‘Guidance’ to describe any instructions or guidance in the App that explains how the App or Service should be used
• ‘Issuer’ to describe the government organisation that issues a Document, for example the Ministry of Defence is the Issuer of an HM Armed Forces Veteran Card
• ‘Verifier’ to describe anyone who needs to check your document, for example a veterans’ charity might be a Verifier of a Veteran Card

You must agree to these Terms if you want to use the App and Service provided by GDS.

Your use of the App and the Service (including any Documents installed on the App) will be deemed to confirm your acceptance and agreement of, and will bind you to, these Terms and such rules, policies and Guidance. 

1. Who we are and what’s in this agreement 

The App is managed by GDS on behalf of the Crown. GDS is part of the Department for Science, Innovation and Technology (DSIT) and will be referred to as ‘we’ from now on. 

You can add, view and share Documents in the App to prove your identity or eligibility. You need to use your GOV.UK One Login details to sign in to an online government service run by an Issuer. You’ll then be given instructions to help you add your Document to the App.

As permitted by and subject to these Terms, we licence you to use all the following: 

• the App in its current version at the date of download and any updates or supplements to it
• any Guidance within the App
• any services you access using the App 

The licence is also subject to any terms and conditions: 

• imposed by the app store provider or operator from whose site you have downloaded the App (including any rules or policies)
• relating to the use of GOV.UK One Login
• relating to the use of any Documents installed from time to time on the App as may be set out from time to time by the Issuer of the relevant Documents

It’s also subject to any legal notices that exist on the App that relate to how you use the App and the Service.

You’re strongly advised to read all terms and conditions, rules, policies and Guidance that may apply prior to using the App.

2. Information about you and how you use the GOV.UK One Login app

We collect information about you in accordance with our privacy notice. Make sure you read this as well as these Terms. Under data protection legislation, we are required to provide you with certain information including who we are, how we process (including collecting, using and sharing) your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. 

By downloading and using the App, you accept and acknowledge that we will collect, use and share information about you in accordance with our privacy notice.

3. Saving documents using the GOV.UK One Login app

3.1 Reliance on GOV.UK One Login

You must first have an active GOV.UK One Login. You’ll have to accept the GOV.UK One Login terms and conditions to create one.

You must sign in to the App with your GOV.UK One Login to save, view and share your Documents.

3.2 Use permitted

In return for your agreeing to comply with these Terms you may do one or more of the following:

• download a copy of the App onto another phone and view, use and display the App and use the Service on such devices for your personal purposes only
• use any Guidance

• download and install the app on multiple devices

• receive and use any free supplementary software code or update of the App incorporating ‘patches’ and corrections of errors as we may provide to you
• download the App onto any phone or other device not owned by you as long as you have the owner’s permission to do so, but you’ll be responsible for complying with these Terms when using the App whether or not you own the device

You agree to use the App and Service only for lawful purposes.

3.3. Operating system requirements 

To download the App, you either need:

• an iPhone running iOS 15 or higher 
• An Android phone (for example a Samsung or Google Pixel) running Android 10 or higher 

These minimum system requirements may change from time to time.

3.4. Help and support with using the App

We’ll regularly update the App and the Service for a number of reasons, for example to improve its performance or add new features.

Alternatively, we might ask you to agree to update the App on your device. If you choose not to install these updates, or opt out of automatic updates, you might continue to use a version of the App that we do not support..

If you have any problems using the App or Service, please contact GOV.UK One Login.

4. Links to other websites

The App may contain links to websites that are managed by other government departments and agencies, service providers or other organisations. We do not have any control over the content on these websites.

We’re not responsible for:

• the protection of any information you give to these websites
• any loss or damage that may come from your use of these websites, or any other websites they link to

You agree to release us from any claims or disputes that may come from using these websites.

You should read all terms and conditions, privacy notices and end user licences that relate to these websites before you use them.

5. Content in the App

Documents are saved to a decentralised storage facility to be used on your personal device only.

All intellectual property rights in the App, the Documents and the Service throughout the world belong to us or the Issuers. You are granted a non-exclusive licence to use the App, the Documents and the Service for the reasons set out in these Terms.  These rights are not sold to you, and you have no intellectual property rights in, or to, the App, the Documentation or the Service, other than the right to use them in accordance with these Terms.

Each of the Documents  belong to the relevant Issuer. As such you acknowledge and agree that:

• in downloading any Document to your personal device, you accept the Document will continue to belong to the Issuer only and the Issuer (and GDS on the Issuer’s behalf) shall have the right to update, amend, revoke and remove the Document
• your use of any Document must comply with any terms, conditions, rules or requirements imposed from time to time by the relevant Issuer
• the Issuer (or GDS on behalf of the Issuer) can suspend, withdraw or remove your access to Documents in the App for a number of reasons, for example if you’re no longer eligible for it or it was issued by mistake
• Verifiers might need to check the validity and authenticity of Documents in the App before they give you access to something

Please familiarise yourself with the Issuer’s terms, conditions, rules or requirements before you use the Service.

Each Document and any other material you may install in the App are produced by the relevant Issuer of that Document or material. If you experience any issues with the Document (for example the Document is not complete or correct), you should contact the relevant Issuer using the contact details they provide on their website relating to applications for such Documents.

6. Your obligations

You must be 18 or over to accept these Terms, to download or use the App.  

We’re giving you personally the right to use the App and the Service in accordance with these Terms. You must not otherwise transfer the App or the Service or the use of either of them to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Without limiting the above statement, unless expressly permitted in these Terms, or we’ve given express and specific consent in writing, you agree that you will not:

• rent, lease, sub-license, loan, provide or make the whole or any part of the App available to anyone else
• translate, merge, adapt, vary, alter or modify the whole or any part of the App unless it’s necessary to use the App as expressly permitted in these Terms
• permit the whole or any part of the App to be combined with or incorporated in any other programs, except as necessary to use the App on devices as permitted in these Terms 

You must also not disassemble, decompile, reverse engineer or create derivative works based on the whole or part of the App, nor attempt to do any such things unless it’s permitted by law and provided the information obtained in doing so:

• is not disclosed or communicated without our prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the objective permitted by law
• is not used to create any software that is substantially similar in its expression to the App
• is kept secure and used as permitted by law
• does not contravene what these Terms say about viruses, hacking and other offences

7. Our liability and disclaimers

7.1 We’re responsible to you for foreseeable loss and damage caused by us

If we fail to comply with these Terms, we’re responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we’re not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen. 

7.2 We might occasionally be  liable for damage to your property 

If defective digital content that we’ve supplied on the App damages a device or digital content belonging to you, we’ll either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you or for damage that was caused by you failing correctly to follow installation instructions or to have in place the minimum system requirements advised by us.

7.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. 

However, please note that there are limitations to the App and the Service. The App and the Service are provided for general information and facilitation of access to public services purposes only. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether expressed or implied, that such information is accurate, complete or up to date. 

The App is made available on the internet. We cannot guarantee that the App will be error free, or that access to it will be uninterrupted, or that it will always be available for use. For example, access to content on the App may be temporarily unavailable while we carry out maintenance to the App, or for other technical reasons. In addition, the technology which is currently used, or which may be used in the future (including such technology which carries out biometric tests) can, on occasions, be unavailable or produce an incorrect outcome. 

Accordingly, we strongly recommend that you retain physical copies of the data and content that you store in the App, including your identity verification documentation.

7.4 Make sure the App and the Service are suitable for you 

The App and the Service have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service (as described on the app store and in the Documentation) meet your requirements.

There’s no way to back up Documents in the App. You can still use the physical versions of your Documents as proof of identity or eligibility if you cannot access the digital versions for any reason.

7.5 Check the terms and conditions of any third parties the App links to

When the App links to other websites, you should check their terms and conditions. We’re not responsible for the protection of any information you give to third party websites which you access through links from the App, or any loss or damage that may come from your use of these websites, or any other websites they link to.

7.6 We’re not liable for business losses

The App is for domestic and private use only. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity which may be suffered from use of the App for such purposes, even if we should be aware of, or have been previously advised of, such possibilities.

7.7 We’re not responsible for events outside our control 

If our provision of the Service or support for the App or the Service is delayed by an event outside our control, then we’ll endeavour to contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event  but if there is a risk of substantial delay you may remove the App from your device and we suggest you use physical documentation for the Purpose.

8. Removing content from the App

You can remove any of your Documents at any time.

An Issuer can choose to ‘revoke’ (take away) a Document. These documents will be labelled in the App and you will no longer be able to use them as proof or identity or eligibility. The Issuer might also contact you directly to explain why your Document has been revoked and what you can do next. 

We can remove other content from the App, including Documents and Guidance, if either:

• we need to comply with data protection legislation covering the rights and freedoms of individuals
• if it breaches copyright laws, contains sensitive personal data or material that may be considered obscene or defamatory

You can request information under the Freedom of Information Act and the UK data protection legislation.

9. Virus protection

We make every effort to check and test the App for viruses at every stage of production. You must make sure that the way you use the App and the Service does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system or other device.

10. Viruses, hacking and other offences

When using the App, you must not do any of the following:

• use the App in any unlawful manner, for any unlawful purpose, or in any manner which is inconsistent with these Terms or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system
• introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful
• try to gain unauthorised access to the App, any server, database or system relating to or connected with the Service
• attack the App in any way, including denial-of-service attacks
• transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service
• infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including when submitting content to the App
• use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security, or interfere with other users or inhibit the enjoyment of the App or Service by anyone else
• collect or harvest any information or data from any Service or our systems, or attempt to decipher any transmissions to or from the servers running any Service
• take any other action which could reasonably be considered harassment, abuse or malicious, disruptive, fraudulent or criminal behaviour

We’ll report any unlawful acts, attacks or attempts to gain unauthorised access to the App, the Service or any servers of HM Government to the relevant law enforcement authorities and share information about you with them.

11. Ending your rights to use the App

We may contact you to end your rights to use the App at any time if you’re in breach of these terms and conditions. We may, but are not bound to, provide you with a reasonable opportunity to remedy any such breach.

If we end your rights to use the App, you must:

• stop using the App, including any activities authorised by these terms 
• delete or remove the App from all devices in your possession
• immediately destroy all copies of the App which you have and confirm to us that you have done this

We may also remotely access any of your devices and remove the App from any one or more of them and prevent you from accessing the App.

12. General

Please print out or save a copy of these Terms and any emails from us for your records, as we will not save or file a copy for you. These Terms are available in English and Welsh.

We’re not liable if we fail to comply with these Terms because of circumstances beyond our reasonable control.

We might decide not to exercise or enforce any right available to us under these Terms or delay doing so. We can always decide to exercise or enforce that right at a later date and you will still be obliged to do those things you are required to do under these Terms. If we do ever waive our rights of enforcement this will not mean we waive the right on any other occasion but no waiver will be effective unless we expressly provide that we are waiving our rights in writing.

If any of these Terms are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply and continue to have full force and effect.

These Terms do not give rise to any rights to third parties under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms of this agreement.

13. Changes to these terms and conditions

These Terms were last updated on 14 August 2025. 

We may update these Terms at any time to reflect changes in law or best practice or to deal with additional features which we introduce to the App or the Service.

As well as these Terms being accessible through the App, we will also notify you of such changes.

Your continued use of the App at any time after any of the Terms have been updated will constitute your agreement of the updated Terms. If you do not accept the notified changes, you must not continue to use the Service and should remove the App from your device. 

14. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales.

If you live in:

• England or Wales, you can bring legal proceedings related to the App in the English or Welsh courts
• Scotland, you can bring legal proceedings related to the App in either the Scottish or English and Welsh courts
• Northern Ireland, you can bring legal proceedings related to the App in either the Northern Irish or English and Welsh courts

15. Complaints

If you are unhappy with us, the App or the Service we have provided to you, please contact GOV.UK One Login.