Research and analysis

Satisfaction and willingness to engage with the criminal justice system

The Witness and Victim Experience Survey provides detailed information on the experiences and perceptions of victims and witnesses.

Documents

Satisfaction and willingness to engage with the criminal justice system

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Chapter 2

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Chapter 3 part 1

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Chapter 3 part 2

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Chapter 4

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Chapter 5

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Chapter 6

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Chapter 7

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Details

The Witness and Victim Experience Survey provides detailed information on the experiences and perceptions of a subset of victims and prosecution witnesses of certain crime types involved in cases which resulted in a criminal charge.

This report examines the experiences and perceptions of victims and witnesses, and the factors most strongly associated with their satisfaction with the Criminal Justice System (CJS) and their willingness to engage with it again in future.

Findings show that the majority of victims and witnesses are satisfied with their contact with the CJS, and are willing to engage with it again in future.

The strongest factors associated with satisfaction were related to processes, namely keeping victims and witnesses informed. The strongest factors associated with willingness to engage with the CJS in future were satisfaction and case outcome.

Published 7 February 2012