Rural Payments Agency – Performance Indicators and Targets 2016 To 2017
Published 10 October 2016
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1. Rural Payments Agency – Performance indicators and targets 2016 to 2017
2. Summary
RPA publishes information each year on areas in which we measure our performance, and the standards and targets we apply against these indicators.
3. Detail
This document shows RPA’s indicators for the main areas of our business - the Basic Payment Scheme, payments under Rural Development and Trader schemes, animal identification - and the customer service we provide.
4. Content
The table covers the 2016 to 2017 financial year - our performance will be reviewed in the RPA Annual Report and Accounts published at the end of the financial year. As a Defra delivery body, RPA’s performance forms an important part of the business delivery to meet Defra’s strategic objectives and our performance indicators form part of the Defra Single Departmental Plan.
| Theme | What success looks like |
|---|---|
| Timely Payment of Basic Payment Scheme | 90% of customers paid by 31st December 2016 93% of customers paid by 31st March 2017 |
| Timely processing and payment of Trader Schemes | 98% of Fruit & Vegetable producers paid within 100 days 98% of School Milk claims paid within 60 days 98% of Private Storage Aid claims paid within 60 days 95% of Import and export licences issued within 5 working days |
| Timely processing and payment of Rural Development Schemes | 95% of Socio-Economic Schemes valid claims processed within agreed timescales 98% of Rural Development claims paid within 5 days of receipt into RPA |
| Maintain accurate records of cattle in Great Britain | 96% of notified births, deaths and movements recorded within 5 days of receipt |
| Delivering Service to our Customers | 60% of calls answered within 2 minutes 90% of calls successfully answered 98% of complaints to be fully resolved or Action Plan put in place within 15 working days |