Research and analysis

Rolling out the police single non-emergency number (101): research into the public’s and practitioners’ views

Home Office Research Report 66 reviews the implementation of the police single non-emergency number (101).

From:
Home Office
Published
11 October 2012

Documents

Rolling out the police single non-emergency number (101): research into the public’s and practitioners’ views

PDF, 225 KB, 27 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Data table - Rolling out the police single non-emergency number (101): research into the public’s and practitioners’ views

MS Excel Spreadsheet, 24.5 KB

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Home Office Research Report 66 reviews the implementation of the police single non-emergency number (101).  It also examines public perceptions of how non-emergency incidents are dealt with by the police.

The research involved interviews with staff responsible for the implementation of 101 and individuals who had used the 101 service. These were supplemented with focus groups with members of the public to understand wider attitudes to contacting the police.

The report finds that the 101 service was operating as intended in the first forces to implement it and that users were largely satisfied. However a section of the public have misconceptions regarding 101 calls which may discourage use of this service.  The report recommends a number of steps to address these misconceptions.

Published 11 October 2012

Related content