Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

From:
Environment Agency
Published
17 May 2013
Last updated
21 September 2023 — See all updates

Documents

River Thames Waterways: Customer Charter 2023 to 2024

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Details

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

Published 17 May 2013
Last updated 21 September 2023 + show all updates

  1. Updates to River Thames Customer Charter 2023 to 2024.

  2. Customer Charter for 1 April 2022 to 31 March 2023 added.

  3. Customer Charter 1 April 2021 to 31 March 2022 added

  4. Lock working patterns - 2020 season document added

  5. River Thames: Lock keeping service targets 2020-2021 (poster) added

  6. Customer Charter and Lock keeping service targets for 1 April 2020 to 31 March 2021 added

  7. River Thames Customer Charter and lock keeping service targets (poster version and accessible version) for 2019 to 2020 added. River Thames Customer Charter and lock keeping service targets for 2017 to 2018 removed.

  8. River Thames Customer Charter and Lock keeping service targets for 2018 to 2019 added

  9. Customer Charter 2017 to 2018 added.

  10. The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.

  11. New versions for 2015 to 2016

  12. New customer charter and lock keeping service for 2014-15

  13. First published.

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