Process for returning home voluntarily (accessible version)
Updated 17 May 2023
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Voluntary Returns Service (VRS) process overview
The Voluntary Returns Service (VRS) offers practical support to people in the UK without the right to reside who have decided to return home. The service will guide people through the process of returning home, which will take place in a series of phases.
Phase 1
Application and assessment
You can apply online or via a phone call to 0300 004 0202. Your application will then be initially assessed by VRS to determine your eligibility.
Phase 2
Understanding your needs
The VRS will discuss whether voluntary return is right for you and also what level of practical support you need to get home, including financial assistance, the need for a travel document and when you wish to travel. The use of a translator can be used if required.
Phase 3
Meeting your needs
The VRS will then make the necessary arrangements to support your return home, which may include working with internal colleagues and external contractors to meet your specific needs. The VRS will maintain communications with you during this process.
Phase 4
Departing from the UK
The VRS will explain how and when you will return home, including travel to the place of departure and how you will receive any additional support that you need.