Corporate report

Responsive and accountable: the Ombudsman's review of complaint handling by government departments and public bodies 2011 to 2012

This document contains the following information: Responsive and accountable: the Ombudsman's review of complaint handling by government departments and public bodies 2011 to 2012.

From:
The Parliamentary and Health Service Ombudsman
Published
11 December 2012

Documents

Responsive and accountable: the Ombudsman's review of complaint handling by government departments and public bodies 2011-12 - Full Text

Ref: ISBN 9780102981131, HC 799

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Details

This document contains the following information: Responsive and accountable: the Ombudsman’s review of complaint handling by government departments and public bodies 2011-12.

A statistical report on complaint handling is published separately (HC 800, session 2012-13, ISBN 9780102981155).

This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.

Published 11 December 2012