Research and analysis

Research to test Tax-Free Childcare draft correspondence and guidance

This research examined responses to correspondence sent to parents and childcare providers as part of the scheme.

From:
HM Revenue & Customs
Published
14 February 2020

Documents

Research to test Tax-Free Childcare (TFC) draft correspondence and guidance

Ref: HMRC Research Report 449

PDF, 992 KB, 17 pages

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Technical appendix

Ref: HMRC Research Report 449

PDF, 1.35 MB, 78 pages

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Details

HMRC commissioned this research to explore parents’ and childcare providers’ initial reactions and likely behavioural responses to key draft correspondence materials and online guidance. The report also explored reactions to the overall customer journey and identified any changes that could be made to improve understanding.

It was carried out by IFF Research, who conducted 60 in-depth face-to-face interviews in December 2015 and January 2016.

On this page you can read:

  • the report: Research to test Tax-Free Childcare draft correspondence and guidance
  • a technical appendix
Published 14 February 2020