Refugees: guidance about DWP services

A guide for refugees about services from the Department for Work and Pensions (DWP).



This is an online version of a leaflet the Home Office gives to refugees when they are granted leave to remain. It explains DWP services such as help looking for work and how to claim benefits and pensions. It is for people who are granted:

  • refugee status
  • humanitarian protection status
  • discretionary leave status
  • indefinite leave to remain
  • limited leave to remain
Published 27 July 2015
Last updated 17 April 2018 + show all updates
  1. Amended link to information on how and when your benefits are paid.

  2. Updated information about how benefits are paid. Changes include removal of information on Simple Payment following closure of the service and addition of a link to further information on payments.

  3. Updated the list of documents refugees must take to Jobcentre Plus interviews. Added the letter from the Home Office telling you that your asylum support is coming to an end (sometimes called a ‘cessation letter’). Removed the immigration status document, the NASS35 form and the form given to you if you received asylum support payments under Section 4 support from United Kingdom Visas and Immigration. Also removed the NASS35 section as the form will not be issued from 26 March 2018.

  4. Clarified information about the habitual residence test and removed information about interpreters for work coach interviews.

  5. First published.