Guidance

Quiet deliveries: good practice, principles and processes

Guidelines on the quiet delivery of goods to businesses outside normal delivery hours and details of 2010 to 2011 quiet deliveries demonstration scheme.

Documents

Quiet deliveries good practice guidance: key principles and processes for community and resident groups

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Quiet deliveries good practice guidance: principles and processes for construction logistics

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Quiet deliveries good practice guidance: principles and processes for freight operators

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Quiet deliveries good practice guidance: principles and processes for local authorities

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Quiet deliveries good practice guidance: principles and processes for retailers

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Quiet deliveries demonstration scheme: final project report

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Quiet deliveries demonstration scheme: final project report

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Quiet deliveries demonstration scheme: case studies

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Quiet deliveries demonstration scheme: case studies

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Quiet deliveries demonstration scheme: retailer field guide

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Quiet deliveries demonstration scheme: retailer field guide

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Quiet deliveries demonstration scheme: local authority field guide

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Quiet deliveries demonstration scheme: local authority field guide

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Detail

Heavy good vehicle deliveries in residential areas are often constrained during night-time and weekend periods. However, this increases traffic and carbon emissions at peak hours. ‘Quiet deliveries’ allow goods to be delivered to businesses outside normal hours, using techniques to minimise noise and disturbance. The aim of shifting deliveries to other times is to improve delivery schedules and reduce congestion and the impact of carbon emissions in peak hours.

Quiet deliveries: good practice guides

Our good practice guidance documents contain information on the use of ‘quiet deliveries’ for:

  • retailers
  • hauliers
  • local authorities
  • community groups
  • construction firms

Quiet deliveries demonstration scheme, 2010 to 2011

The quiet deliveries demonstration scheme (QDDS) scheme investigated the types of constraint, the requirements for seeking a relaxation of delivery hours and the potential benefits of introducing quiet out-of-hours deliveries that do not create a disturbance to local residents.