Policy paper
Putting consumers first: empowering and protecting energy consumers
Our plan to empower and protect retail energy consumers, through increased competition and transparency and enhanced consumer protection.
Documents
Details
This plan sets out how the government aims to empower and protect consumers in the retail energy market, increasing transparency and competition, and enhancing consumer protection.
It includes:
- the development of a new smart metering code of practice
- investigating how to make it easier for consumers to compare energy prices between different offerings and tariffs
- working with Ofgem on the publication of a wider range of supplier performance data
Published 24 May 2024