Guidance
Public Services Network (PSN): Service management good practice
All PSN-connected organisations should follow IT Service Management (ITSM) good practice to ensure consistency of ITSM across the network.
Documents
Details
PSN customers and service providers should work together to define and agree any standards of end-to-end service delivery.
PSN team will intervene in service management only when compliance or incident ownership is not clear.
Published 7 January 2015