Guidance

Provider Referrals and Payments (PRaP) system for DWP

PRaP allows DWP and Welfare to Work providers to exchange information and payments in a secure way.

Documents

Accessing PRaP

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PRaP questions and answers

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PRaP terms and conditions

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Detail

Sign in to PRaP

We are aware of issues with Universal Credit referrals and are urgently investigating the matter. Referrals are being manually uploaded to PRaP and will be received daily as soon as the upload takes place.

The Provider Referrals and Payments system enables secure, automated exchanges of information about customers referred to providers, and payments from DWP to providers. All Welfare to Work contracted provision is supported by PRaP.

Providers can access PRaP securely through the Government Gateway.

The PRaP system also provides data about the cost and performance of Welfare to Work contracted provision, supporting contract and performance management.

Security

To access and use the system, you have to meet your responsibilities under the Data Protection Act to keep all DWP data securely and confidentially. Providers should be aware that system security monitoring is carried out.

PRaP Operational Support Team (POST)

Providers can request live help and support with queries about user access, system availability and payments from a dedicated DWP team.

The PRaP Operational Support Team is available Monday to Friday from 9:00am to 4:00pm.

Contact the helpline on 0345 604 5406 or send your query by email to prap.support@dwp.gsi.gov.uk