Research and analysis

Process evaluation of the childcare service trial

This research explored parents’ experiences of using the childcare service during the trial to help identify and learn about areas that could be improved.


Process evaluation of the childcare service trial

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HMRC commissioned this research to understand the experiences of parents involved in the childcare service trial and identify areas for improvement.

It was carried out by Kantar Public and comprised of 200 in-depth interviews conducted in 3 waves between December 2016 and November 2017.

Published 14 February 2020