Impact assessment

Privacy Impact Assessment for HMRC's Voice Identification technology

An assessment of the potential privacy impacts of HMRC's Voice Identification (Voice ID) technology.

• From: HM Revenue & Customs
• Published: 17 July 2018
• Last updated: 10 August 2018 — See all updates

Documents

Privacy Impact Assessment for HMRC's Voice Identification technology

PDF, 346 KB, 3 pages

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Details

HMRC is using Voice Identification (Voice ID) technology to help enhance the security of its customers’ accounts, by reducing the risk of fraud and making information safer. The technology makes it faster and easier for customers to speak to an HMRC adviser. It is more secure and will improve the customer journey.

This Privacy Impact Assessment sets out the project’s use of personal data.

Published 17 July 2018

Last updated 10 August 2018 + show all updates

1. 10 August 2018

   Sections four, five and six of the privacy impact assessment have been updated.

2. 17 July 2018

   First published.