Impact assessment

Privacy Impact Assessment for HMRC's Voice Identification technology

An assessment of the potential privacy impacts of HMRC's Voice Identification (Voice ID) technology.

Documents

Privacy Impact Assessment for HMRC's Voice Identification technology

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

HMRC is using Voice Identification (Voice ID) technology to help enhance the security of its customers’ accounts, by reducing the risk of fraud and making information safer. The technology makes it faster and easier for customers to speak to an HMRC adviser. It is more secure and will improve the customer journey.

This Privacy Impact Assessment sets out the project’s use of personal data.

Published 17 July 2018
Last updated 10 August 2018 + show all updates
  1. Sections four, five and six of the privacy impact assessment have been updated.
  2. First published.