Guidance

Prisoner complaints policy framework

Rules and guidance for staff and prisoners on the new Prisoner Complaints Policy Framework.

Documents

Prisoner complaints policy framework

Annex J: Information for prisoners: Making complaints (easy read) (Welsh)

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Details

The Prisoner Complaints Framework sets out requirements and information on providing a fair and effective system for dealing with prisoner complaints, including by ensuring procedural justice and taking a problem-solving approach for both adult prisoners and young people. It also incorporates the parts of PSI 58/2010 (Prison and Probation Ombudsman) that refer to complaints.

Published 5 July 2019
Last updated 13 February 2020 + show all updates
  1. Framework updated.

  2. Updated Annex J

  3. First published.