Pre-departure accomodation operating standards: caseworker guidance

Immigration staff guidance on the standards UK Visas and Immigration will operate in pre-departure accommodation.


Pre-departure accommodation operating standards

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UK Visas and Immigration staff guidance on what families can expect whilst in pre-departure accommodation. This covers:

  • the admissions process

  • residents’ cash and property

  • pre-return welfare support

  • interpreters and translation facilities

  • suicide and self harm prevention

  • accommodation suites

  • disabled residents

  • recreational activities

  • keeping residents informed

  • access to legal services

  • visits: social, legal and official

  • complaints procedures

  • safety and security

  • the check out process

  • healthcare

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Published 1 September 2011
Last updated 26 June 2017 + show all updates
  1. New guidance on pre-departure accommodation operating standards.

  2. First published.