Transparency data

Post Office Horizon financial redress data as of 28 August 2026

Updated 11 September 2026

As of 28 August 2026, approximately £1,697 million has been paid to over 13,500 claimants. This includes redress paid under the following live schemes (including interim payments):

• Horizon Shortfall Scheme (HSS): £1,055 million total value of all payments
• Horizon Shortfall Scheme Appeals (HSSA): £17 million total value of all payments
• Group Litigation Order (GLO) Scheme: £236 million total value of all payments
• Horizon Convictions Redress Scheme (HCRS): £321 million total value of all payments

In addition, the Overturned Convictions (OC) scheme paid out a total of £68 million prior to its closure, with further top-up payments made following closure.

Spend is rounded to the nearest £1 million.

1. Financial redress paid

The chart in this section shows the cumulative total of redress paid by month and broken down by scheme. As of 28 August 2026, approximately £1,697 million has been paid in financial redress. This is up from £1,666 million on 31 July 2026.

Chart 1: a stacked bar chart showing the cumulative total of financial redress paid each month. The bars are broken down into the 5 redress schemes: HSSA, HSS, GLO, OC and HCRS.

View the web accessible version of chart 1.

2. Full and Final claim data

Scheme	Claims received	Offers made	Claims settled
Horizon Shortfall Scheme (HSS)	14,865 [+256]	13,558 [+275]	12,630 [+370]
Group Litigation Order (GLO) scheme	488 [+2]	485 [+1]	460 [+3]
Horizon Convictions Redress Scheme (HCRS)	536 [+1]	522 [+2]	508 [+3]

Table 1: Full and final claim data by Scheme. Information correct as of 28 August 2026.

Changes from last month’s position are shown in square brackets. [-] indicates no change since last month.

2.1 Notes for table 1

In this table:

• data shows progress and major points of interest across the cohorts. We no longer present the breakdown of ‘offers accepted’ and ‘claims paid’ across schemes, instead providing detail on ‘claims settled’ within scheme cohorts. This will allow us to provide a more complete record of claim and claimant progress in future reports
• settled claims include those with accepted offers (they are paid or soon to be paid). Note that HSS Claims Settled also includes claims settled through alternative routes (including some that subsequently settled in HSSA; see section 3.3), so the change value incorporates older claims that are now included in this definition, as well as claims newly settled this month. Details on the progress of all Horizon Shortfall Scheme Appeals (HSSA) claims are not included in this table but can be found in section 3.2
• further detail on interim payments and claimant progress on the HSS, GLO and HCRS schemes can be found under the relevant sections of this publication
• data regarding the HSS is sourced from Post Office Ltd, which retains full responsibility for the data it provides
• redress progress and payments data reflects the current position at a point in time. It should be noted that these totals can change slightly as time goes on as both claim progress and payments are retrospectively confirmed
• the OC scheme formally closed on 2 June 2025. Any OC claims that had not been fully settled as of 3 June 2025 are now being managed under the HCRS. Transferred claims are now reflected in HCRS data

3. Horizon Shortfall Scheme (HSS)

Information on the HSS is available on the Post Office corporate website, including details on:

• original applications
• late applications
• interim payments
• full assessment applications
• fixed sum offers
• top-up payments

Post Office Ltd received 2,417 eligible claims by March 2021 and has since received 12,448 eligible late claims, totalling 14,865 claims. Of the original cohort of claimants, 2,187 settled by accepting offers through HSS. Evidence for shortfalls is still being assessed for some late claims.

The £1,055 million that has been paid out on the HSS as of 28 August 2026, includes:

• redress offer payments and interim payments
• approximately £732 million paid in fixed sum awards to over 9,700 claimants
• approximately £120 million paid in top-ups to previously settled claimants

3.1 Full and Final claimant stages

As of 28 August 2026, 14,865 claims for financial redress have been received via the Horizon Shortfall Scheme (HSS). Of these claims, 12,538 claims have been settled through accepting an offer through HSS. A further 94 claims have settled through other means (see section 3.3). Therefore, 12,630 HSS claims are now considered settled. Another 928 have received offers that they have not yet accepted, and the remaining 1,307 claims are under assessment by Post Office Ltd.

Chart 2: a stacked bar chart showing the current application stages of claims received under the HSS. Note that Claims Settled includes claims that settled by accepting an offer through HSS, and claims that settled through other means (see section 3.3).

View the web accessible version of chart 2.

3.2 Horizon Shortfall Scheme Appeals (HSSA)

Information on HSSA can be found on the HSSA guidance page. As of 28 August 2026, 573 separate entity registrations have been received, of which 528 have passed eligibility checks so far.

As of 28 August 2026, the Department for Business, Innovation, Science and Trade (BIST) has received all required information for 131 cases, which are considered as full claims. Of the total full claims received, 26 claims have been settled (offers accepted). Another 74 claimants have received offers that they have not yet accepted, and the remaining 31 claims are under assessment.

Chart 3: A stacked bar chart showing the current application stages of claims received under the HSSA scheme.

View the web accessible version of chart 3.

3.3 HSS and HSSA Claimant Journeys

The count of HSS claims settled encompasses not only claims against which a HSS offer has been made and accepted, but also those that became settled through other means, including when a claimant did not accept an offer through HSS but subsequently accepted an offer through HSSA. As of 28 August 2026, the additional 92 HSS claims settled through other means include:

• 25 unsettled HSS claims that subsequently settled through HSSA
• 15 claims that settled when 134 branch claims were consolidated into 119 fixed sum offers (fixed sum offers are awarded to individuals, and fully assessed claims are awarded on branch by branch bases – more detail is included in a previous publication).
• 52 claims closed due to a variety of other reasons including:
  • a cessation of correspondence after receipt of a nil offer
  • 100% offer payment through interim payments
  • fixed sum claim closure after a claimant created a new full assessment claim

HSSA claims can include claims from claimants with settled or unsettled HSS claims, originating from either the ‘Original’ and ‘Late’ HSS cohorts. Table 2 shows the numbers of full claims from claimants that previously had settled claims and unsettled claims in HSS or Dispute Resolution Process (DRP), and the number of those claimants who now have claims settled in HSSA, split by HSS cohort.

HSS Cohort	HSS or DRP status on entry to HSSA	Number of HSSA complete claims	Claims now settled in HSSA
Original	settled	13	1
	unsettled	75	16
Late	settled	4	0
	unsettled	33	8

Table 2: The numbers of HSSA full claims from ‘Original’ and ‘Late’ HSS cohort claimants split by the settled or unsettled status of the claims in HSS/DRP and HSSA. Note that some may not yet have a recorded previous HSS status, and therefore, the values here may not sum to the total HSSA full claims reported above.

3.4 Scheme delivery targets

BIST is committed to a target of making a first HSSA offer to 90% of claimants within 40 working days of submitting a full claim.

As of 28 August 2026, 90% of claimants received their first offer within 40 working days of submitting a full claim.

4. Group Litigation Order (GLO) scheme

Information on the GLO scheme can be found on the GLO guidance page and GLO ‘questions and answers’ page.

The GLO scheme deals with the 492 members of the High Court ‘Group Litigation Order’ case against the Post Office who were not convicted. As of 28 August 2026, 460 of these had settled their claim.

The 32 remaining claims are in a mix of stages including:

• awaiting an offer
• considering an offer
• incomplete

4.1 Full and final claimant stages

As of 28 August 2026, full and final claims have been received from 488 of the 492 claimants and have been assessed as complete. Of the complete claims, 460 claims have been settled. Another 26 postmasters have received offers from BIST, and the remaining 2 claims are under assessment. Of the settled claims, 158 received £75,000 fixed sum award payments.

Chart 4: a stacked bar chart showing the current application stages of claims received under the GLO scheme. Due to the availability of space in this graph, the 2 claims being assessed have not been labelled.

View the web accessible version of chart 4.

4.2 Scheme delivery targets

BIST is committed to targets of:

• making a first offer within 40 working days of full claim submission to 90% of claimants
• providing a substantive response within 40 working days to 90% of claimants who submit a complete challenge from 1 December 2024

As of 28 August 2026, 88.7% of claimants received their first offer within 40 working days of submitting a full claim, and 92.3% of claimants who submitted complete challenges after 1 December 2024 received their substantive response within 40 working days of doing so.

4.3 Progress of original 555 Group Litigation Order members

Of the 555 members of the group which brought the GLO case to the High Court, 495 have had their claims settled as of 28 August 2026. This includes the 26 who had their claims fully settled through the OC scheme prior to its closure, and those who settled through the GLO and HCRS schemes.

Status of 63 postmasters in the GLO group with overturned convictions, as of 28 August 2026:

• 26 had their claims settled through the OC scheme prior to its closure
• 9 had their claims settled through the HCRS
• 19 had claims being processed through the HCRS
• 9 are either yet to register for the HCRS, or have registered and not declared their inclusion in the original GLO

5. Horizon Convictions Redress Scheme (HCRS)

Information on the HCRS, including details on the interim payment and fixed sum offer, can be found on the Horizon Convictions Redress Scheme (HCRS) guidance page.

As of 28 August 2026, 508 full and final claims have been settled. This includes claims that transitioned into the HCRS from the OC scheme in June 2025. Including the full and final claims, a total of 541 initial interim claims have been received, and 541 of these have accepted the initial interim payment. Note that a small portion of these claims transitioned to HCRS from Post Office Ltd, some of which may had already received interim payments of varying values from Post Office Ltd.

5.1 Full and final claimant stages

As of 28 August 2026, 536 full and final claims for financial redress have been received via the HCRS. Of these, 508 have settled. Another 14 claimants have received offers from BIST, and 14 claimants are awaiting offers. These figures include the claims that were previously being processed through the OC scheme but transitioned to the HCRS on 3 June 2025.

Chart 5: a stacked bar chart showing the current application stages of claims received under the HCRS.

View the web accessible version of chart 5.

5.2 Scheme delivery targets

BIST is committed to a target of making a first offer to 90% of claimants within 40 working days of submitting a full claim.

As of 28 August 2026, 93.7% of claimants received their first offer within 40 working days of submitting a full claim.

5.3 Progress of claims with convictions overturned by the courts

40 claims transferred to the HCRS after OC closure. As of 28 August 2026, 21 full claims had been received, 6 of which had been settled. 16 claimants have received offers on full or partially completed claims from BIST.

6. Post Office data

This data report is part of BIST’s Post Office Horizon financial redress data collection.

BIST publishes independent reports, written by Dentons, on the GLO scheme.

The Ministry of Justice publishes Post Office (Horizon System) Offences Act 2024: Quashed convictions management information.

Post Office Ltd also publishes:

• updates on the Horizon Shortfall Scheme
• FAQs including reports on Horizon financial redress

7. Publications on the Capture Scheme

The Capture Scheme launched on 29 October 2025. BIST now publishes monthly statistics on the scheme’s progress.

8. Web accessible tables

8.1 Financial redress paid

Month	HSS (£ million)	GLO (£ million)	OC (£ million)	HCRS (£ million)	HSSA (£ million)	Total (£ million)
August 2025	650	192	68	266	Not applicable	1,176
September 2025	692	199	68	270	Not applicable	1,229
October 2025	721	205	68	278	Not applicable	1,273
November 2025	769	208	68	281	Not applicable	1,326
December 2025	812	214	68	286	Not applicable	1,380
January 2026	863	219	68	294	Not applicable	1,444
February 2026	882	222	68	300	4	1,475
March 2026	916	223	68	305	7	1,519
April 2026	943	226	68	312	11	1,560
May 2026	967	231	68	315	12	1,595
June 2026	995	233	68	317	14	1,628
July 2026	1,026	235	68	319	17	1,666
August 2026	1,055	236	68	321	17	1697

Note that there were no HSSA figures available until February 2026.

8.2 Horizon Shortfall Scheme (HSS)

Application stage	Number of applicants	Percentage (%)
Claims being assessed	1,307	9
Offers made and being considered	928	6
Claims settled	12,630	85
Total	14,865	100

8.3 Horizon Shortfall Scheme Appeals (HSSA)

Application stage	Number of applicants	Percentage (%)
Claims being assessed	31	24
Offers made and being considered	74	56
Claims settled	26	20
Total	131	100

8.4 Group Litigation Order (GLO) Scheme: full and final claims

Application stage	Number of applicants	Percentage (%)
Claims being assessed	2	0
Offers made and being considered	26	5
Claims settled	460	94
Total	488	100

8.5 Horizon Conviction Redress Scheme (HCRS): full and final claims

Application stage	Number of applicants	Percentage (%)
Claims being assessed	14	3
Offers made and being considered	14	3
Claims settled	508	95
Total	536	100