Transparency data

Post Office Horizon financial redress data as of 31 October 2025

Updated 11 November 2025

As of 31 October 2025, approximately £1,273 million has been paid to over 9,500 claimants. This includes redress paid under the following live schemes:

• Horizon Shortfall Scheme (HSS): £721 million total value of all payments including interim payments
• Group Litigation Order (GLO) Scheme: £205 million total value of all payments including interim payments
• Horizon Convictions Redress Scheme (HCRS): £278 million total value of all payments including interim payments

In addition, the Overturned Convictions (OC) scheme paid out a total of £68 million prior to its closure.

Spend is rounded to the nearest £1 million.

1. Financial redress paid

The chart in this section shows the cumulative total of redress paid by month and broken down by scheme. As of 31 October 2025, £1,273 million has been paid in financial redress. This is up from £1,229 million on 30 September 2025.

Chart 1: a stacked bar chart showing the cumulative total of financial redress paid each month. The bars are broken down into the 4 redress schemes: HSS, GLO, OC and HCRS

View the web accessible version of chart 1.

2. Claim data by scheme

Scheme	Claims received	Offers made	Offers accepted	Claims paid
Horizon Shortfall Scheme (HSS): eligible claims before deadline	2,417 [-]	2,417 [-]	2,129 [-]	2,129 [-]
Horizon Shortfall Scheme (HSS): eligible late claims	8,823 [+322]	6,919 [+482]	6,236 [+339]	6,192 [+345]
Group Litigation Order (GLO) scheme: full and final	476 [+3]	473 [+2]	400 [+10]	396 [+11]
Horizon Convictions Redress Scheme (HCRS): initial interim payments	494 [+3]	494 [+3]	494 [+3]	492 [+3]
Horizon Convictions Redress Scheme: full and final	462 [+11]	460 [+11]	447 [+11]	445 [+14]

Information correct as of 31 October 2025.

Changes from last month’s publication (30 September 2025) in square brackets.

[-] indicates no change since last month.

2.1 Notes for table

In this table:

• data shows progress and major points of interest across live schemes. Further detail on interim payments and claimant progress on the HSS and GLO scheme can be found under the relevant sections of this publication.
• data regarding the HSS is sourced from Post Office Ltd, which retains full responsibility for the data it provides.
• redress payments data reflects the current position at a point in time. It should be noted that these totals can change slightly as time goes on as payments are retrospectively confirmed.
• the OC scheme formally closed on 2 June 2025. From 3 June 2025, responsibility for administering redress claims relating to OC has formally transferred from Post Office Ltd to the Department for Business and Trade (DBT). Any OC claims that had not been fully settled as of 3 June 2025 are now being managed under the HCRS. These claims are now reflected in HCRS data.

3. Horizon Shortfall Scheme (HSS)

Post Office Ltd received 2,417 eligible claims by March 2021.

The closure date for applications was 27 November 2020, but Post Office Ltd continued to accept applications for the original deadline group up to March 2021.

In October 2022, the government announced that additional funding would be provided so that eligible late claimants could receive financial redress, and the scheme reopened for applications.

Post Office Ltd has received 8,823 eligible late claims to date. Evidence for shortfalls for some of these claims is still being assessed.

Interim payments on the HSS are available before and after claimants receive an offer of redress.

The £721 million paid out on the HSS includes approximately £38 million in interim payments to original claimants and approximately £15 million in interim payments to late applications.

On 13 March 2024, the government announced that all eligible HSS claimants would be entitled to a fixed sum award of £75,000 to settle their claim.

Post Office Ltd is also making payments of the full £75,000 fixed sum award to HSS applicants who have not previously received redress but have now accepted this offer. The number and amount of offers and payments made for the full fixed sum are now included in the HSS figures in chart 2 and in the HSS eligible late claims figures on the ‘Claim data by scheme’ table. As of 31 October 2025, approximately £423 million has been paid in fixed sum awards to 5643 claimants (1048 of whom are claimants who had previously applied for full assessment but then switched to the fixed sum, with the remainder being those who applied directly for the fixed sum).

Post Office Ltd continues to make top-up payments to claimants who had previously accepted a full and final offer below the value of £75,000, to bring their total redress to £75,000. As of 31 October 2025, approximately £115 million has been paid in top-ups to previously settled claimants. 

3.1 Eligible claimant stages

As of 31 October 2025, 11,240 claims for financial redress have been received via the HSS. This includes applications received before the original deadline, and applications received since the scheme reopened in October 2022.

Of the total 11,240 claims received, 8,321 have been paid and a further 44 claimants have accepted offers and are awaiting payment. Another 971 claimants are currently in receipt of offers that they have not yet accepted and the remaining 1,904 claimants are awaiting offers from Post Office Ltd.

Note that the counts of claims received and claims paid for the HSS may not perfectly reconcile for a variety of reasons.

Firstly, based on the terms of the scheme, fixed sum awards are made to claimant entities, whereas fully assessed awards are made to claimant branches. One entity may own more than one branch, or one branch may be co-owned by more than one entity. Therefore, when claims opt for the fixed sum award part way through their assessment journey, a discrepancy between the counts of claims received and claims paid occurs.

Secondly, claims that move to the DBT’s Horizon Shortfall Scheme Appeals (HSSA) scheme (see section 3.2) during the process may then become eligible for redress through that route instead, resulting in fewer claims appearing to be paid under the HSS itself.

Thirdly, for some claims, evidence for a Horizon-related shortfall cannot be found and, after investigation, a small proportion of these may not be offered redress. Individuals may choose to challenge this outcome or not respond to the outcome correspondence, which could therefore exacerbate the discrepancy between the number of offers made and accepted.

Chart 2: a stacked bar chart showing the current application stages of claims received under the HSS. Due to the availability of space in this graph, the 44 offers that have been accepted and are awaiting payment have not been labelled.

View the web accessible version of chart 2.

3.2 Horizon Shortfall Scheme Appeals (HSSA)

The HSSA has been open for applications since April 2025. As of 31 October 2025, 258 separate entity registrations have been received, of which 242 have passed eligibility checks so far. 171 claims have transferred from Post Office Ltd’s Dispute Resolution Process (DRP).

As of 31 October 2025, DBT has received all required information for 62 cases, which are considered as full claims. Of the total 62 full claims received, 1 claimant has accepted an offer. Another 21 claimants have received offers that they have not yet accepted and the remaining 40 claims are under assessment.

Chart 3: a stacked bar chart showing the current application stages of claims received under the HSSA scheme. Due to the availability of space in this graph, the 1 offer that has been accepted and is awaiting payment has not been labelled. Note that there are 0 claims paid, so this is not included in the chart.

View the web accessible version of chart 3.

3.3 Further HSS data

There is further information on the HSS published on the Post Office Ltd website. Whereas DBT provides a split of claims made before the original HSS deadline and late claims, Post Office Ltd’s presentation further separates this same data based on whether the claimant settles via a fully assessed or a fixed sum offer.

4. Group Litigation Order (GLO) scheme

Out of the 555 people who were litigants in the High Court “Group Litigation Order” case against the Post Office, 63 had convictions and were therefore eligible to apply for redress once their conviction had been overturned. Prior to 3 June 2025, all those individuals with convictions overturned through the courts were eligible for redress through the OC scheme. Those OC claimants who had not settled their claims prior to 3 June 2025 have been transferred to the HCRS.

As of 31 October 2025, of the 492 people eligible for the GLO scheme, 488 people have been paid some redress. Of these, 396 people have been paid full and final redress. Another 49 have challenged the offer made to them but have received 80% of it as an interim payment, and a further 3 have agreed to a full and final settlement and are in receipt of an 80% interim payment. This means that in total, 448 members of the group (91.1%) have therefore received substantial redress (defined as either full and final or 80% interim redress payments).

The remaining claims were at the following stages:

• 1 had agreed full and final redress but is awaiting payment
• 13 had challenged offers but are awaiting their 80% interim payment
• 11 had been made an offer of redress but have not yet responded
• 3 had submitted a full claim and are awaiting an offer of redress
• 3 claims had been submitted but were incomplete
• 1 submitted claim had not yet been fully reviewed to confirm completeness
• 12 claims had not yet been submitted

4.1 Full and final claimant stages

As of 31 October 2025, full and final claims have been received from 476 of the 492 claimants and assessed as complete. Further claims may have been received recently but not yet assessed to determine whether they are complete. A claim initially assessed as complete may subsequently be found to require further information and therefore be removed from counts of complete claims received while awaiting this information.

Of these 476 claims, 396 have been paid and another 4 have accepted offers but are awaiting payment. Another 73 postmasters have received offers from DBT and 3 postmasters are awaiting an offer.

Chart 4: a stacked bar chart showing the current application stages of claims received under the GLO scheme. Due to the availability of space in this graph, the 3 claims being assessed and the 4 offers that have been accepted and are awaiting payment have not been labelled.

View the web accessible version of chart 4.

4.2 Scheme delivery targets

DBT is committed to a target of making a first offer to 90% of claimants within 40 working days of submitting a full claim. A full claim is defined as a claim which the department, with advice from its legal advisers, considers does not need any further evidence in order to assess every element of the claim. Should the department consider further evidence is needed in order to make a full assessment, the 40-working-day target will not start until such time that the required evidence is received from the claimant or any other source.

Over the lifetime of the scheme to 31 October 2025, 89.0% of claimants received their first offer within 40 working days of submitting a full claim.

DBT’s target is committed to a target of providing a substantive response within 40 working days to 90% of claimants who submit a complete challenge from 1 December 2024. A challenge will be considered ‘complete’ if the department does not require any more information from the claimant or their advisers in order to provide a substantive response. A substantive response is defined as the claimant receiving a revised offer or a decision to uphold the original offer.

As of 31 October 2025, 93.4% of claimants (185 out of 198) who submitted complete challenges after 1 December 2024 received their substantive response within 40 working days of doing so.

4.3 Impact of £75,000 fixed payment

Since January 2024, all eligible GLO claimants have been offered the option to settle their claims on a full and final basis for a total fixed sum of £75,000 inclusive of interest, instead of making a claim for their individual losses.

This means that the claim would not be assessed by the department against the process set out in the guidance and principles.

Any payments received from the department to date or from the GLO settlement will be deducted from the £75,000 before payment is made.

As of 31 October 2025, 396 accepted offers have been paid, of which 157 are £75,000 fixed sum award payments. Of those who have accepted the £75,000 fixed payment, four-fifths are new claims and a fifth had previously accepted offers.

4.4 Progress of original 555 Group Litigation Order members

Of the 555 members of the group which brought the GLO case to the High Court, 431 have had their claims fully settled as of 31 October 2025:

• 492 postmasters are eligible to have their claims processed through the GLO scheme (as reported previously) 
• 63 postmasters had convictions overturned and are therefore eligible for redress through either the now-closed OC scheme or the HCRS

Status of 63 postmasters with overturned convictions, as of 31 October 2025:

• 26 had their claims fully settled through the OC scheme prior to its closure 
• 5 had their claims fully settled through the HCRS
• 24 had claims being processed through the HCRS 
• 8 are either yet to register for the HCRS, or have registered and not declared their inclusion in the original GLO

5. Horizon Convictions Redress Scheme (HCRS)

The Post Office (Horizon System) Offences Act 2024 and the Post Office (Horizon System) Offences (Scotland) Act 2024 quashed Horizon-related convictions on a blanket basis in June 2024, according to a set of criteria in the Acts.

On 30 July 2024, the UK government announced the launch of the HCRS, delivered by DBT, to provide financial redress to postmasters across the UK who had their convictions quashed by the Acts.

Registered applicants for the HCRS are being processed by DBT. DBT is working with the relevant justice authorities to confirm individual applicants’ eligibility for the scheme.

Eligible applicants have a choice of 2 routes to redress: they can either accept a fixed and final sum of £600,000, or they can choose to submit their application to a detailed assessment process.

All eligible applicants are entitled to an initial interim payment of £200,000. As of 31 October 2025, 445 full and final claims have been settled, all of which have accepted the fixed sum offer.

The department is now publishing data on settlements, broken down by initial interim payments and full and final settlements.

From 3 June 2025, responsibility for administering redress claims relating to the OC scheme has formally transferred from Post Office Ltd to DBT. These claims are now being managed under the HCRS and are included in HCRS reporting.

5.1 Full and final claimant stages

As of 31 October 2025, 462 full and final claims for financial redress have been received via the HCRS. Of these, 445 have received payment and a further 2 have accepted offers and are awaiting payment. Another 13 claimants have received offers and the remaining 2 are awaiting offers. These figures include the claims that were previously being processed through the OC scheme but transitioned to the HCRS on 3 June 2025.

Chart 5: a stacked bar chart showing the current application stages of claims received under the HCRS. Due to the availability of space in this graph, the 2 claims being assessed and the 2 offers that have been accepted and are awaiting payment have not been labelled.

View the web accessible version of chart 5.

5.2 Progress of claims with convictions overturned by the courts

Responsibility for administering redress claims related to Horizon-related convictions overturned by the courts transferred from Post Office Ltd to DBT on 3 June 2025, following the formal closure of the OC scheme on 2 June 2025.

At the point of closure, 111 individuals were eligible for financial redress under the OC scheme. Of those, 71 claims had been fully settled by Post Office Ltd. The remaining 40 claims were transferred to the HCRS.

Of the 40 claims transferred to the HCRS, as of 31 October 2025, 16 full claims had been received. Of those:

• 1 claim had been fully settled and paid
• 13 claims had received full and final offers
• 2 claims were awaiting full and final offers

6. Post Office data

This data is part of DBT’s Post Office Horizon financial redress data collection.

DBT publishes independent reports, written by Dentons, on the GLO scheme.

The Ministry of Justice publishes Post Office (Horizon System) Offences Act 2024: Quashed convictions management information.

Post Office Ltd also publishes:

• updates on the HSS
• FAQs including reports on Horizon financial redress

7. Notice of future publications on the Capture Scheme

The Capture Scheme launched on 29 October 2025. DBT will publish monthly statistics on the scheme’s progress as data becomes available. Initial publications may include the number of confirmed eligible claimants and payments made while eligibility checks are undertaken.

8. Web accessible tables

8.1 Financial redress paid

Month	HSS (£ million)	GLO (£ million)	OC (£ million)	HCRS (£ million)	Total (£ million)
Nov-24	245	115	61	79	499
Dec-24	277	122	65	129	594
Jan-25	315	128	65	156	663
Feb-25	374	139	66	190	768
Mar-25	454	150	67	221	892
Apr-25	507	160	68	229	964
May-25	559	167	68	245	1,039
Jun-25	601	177	68	252	1,098
Jul-25	624	185	68	258	1,136
Aug-25	650	192	68	266	1,176
Sep-25	692	199	68	270	1,229
Oct-25	721	205	68	278	1,273

8.2 Horizon Shortfall Scheme (HSS)

Application stage	Number of applicants	Percentage (%)
Claims being assessed	1,904	17
Offers made and being considered	971	9
Offers accepted and awaiting payment	44	0
Claims paid	8,321	74
Total	11,240	100

8.3 Horizon Shortfall Scheme Appeals (HSSA)

Application stage	Number of applicants	Percentage (%)
Claims being assessed	40	65
Offers made and being considered	21	34
Offers accepted and awaiting payment	1	2
Claims paid	0	0
Total	62	100

8.4 Group Litigation Order (GLO) Scheme: full and final claims

Application stage	Number of applicants	Percentage (%)
Claims being assessed	3	1
Offers made and being considered	73	15
Offers accepted and awaiting payment	4	1
Claims paid	396	83
Total	476	100

8.5 Horizon Convictions Redress Scheme (HCRS): full and final claims

Application stage	Number of applicants	Percentage (%)
Claims being assessed	2	0
Offers made and being considered	13	3
Offers accepted and awaiting payment	2	0
Claims paid	445	96
Total	462	100