Transparency data

Post Office Horizon financial redress data as of 31 July 2025

Updated 7 August 2025

As of 31 July 2025, approximately £1,136 million has been paid to over 8,300 claimants.  This includes redress paid under the following live schemes:

• Horizon Shortfall Scheme (HSS): £624 million total value of all payments including interim payments
• Group Litigation Order (GLO) Scheme: £185 million total value of all payments including interim payments
• Horizon Convictions Redress Scheme (HCRS): £258 million total value of all payments including interim payments

In addition, the Overturned Convictions (OC) scheme paid out a total of £68 million prior to its closure.

Spend is rounded to the nearest £1 million.

1. Financial redress paid

The chart in this section shows the cumulative total of redress paid by month and broken down by scheme. As of 31 July 2025, £1,136 million has been paid in financial redress. This is up from £1,098 million on 30 June 2025.

Chart 1: a stacked bar chart showing the cumulative total of financial redress paid each month. The bars are broken down into the 4 redress schemes: HSS, GLO, OC and HCRS. The total amount paid under the OC scheme will no longer change but will continue to be included in this chart.

View the web accessible version of chart 1.

2. Claim data by scheme

Scheme	Claims received	Offers made	Offers accepted	Claims paid
Horizon Shortfall Scheme (HSS): eligible claims before deadline	2,417 [-]	2,417 [-]	2,124 [+2]	2,123 [+4]
Horizon Shortfall Scheme (HSS): eligible late claims	8,003 [+253]	5,508 [+348]	5,060 [+286]	5,002 [+270]
Group Litigation Order (GLO) scheme: full and final	464 [+4]	463 [+11]	362 [+26]	352 [+18]
Horizon Convictions Redress Scheme (HCRS): initial interim payments	475 [+4]	475 [+4]	475 [+4]	475 [+4]
Horizon Convictions Redress Scheme (HCRS): full and final	427 [+11]	421 [+11]	412 [+11]	410 [+13]

Information correct as of 31 July 2025. Changes from last month’s publication (30 June 2025) in square brackets. [-] indicates no change since last month.

2.1 Notes for table

In this table:

• data shows progress and major points of interest across live schemes – further detail on interim payments and claimant progress on the HSS and GLO scheme can be found under the relevant sections of this publication
• data regarding the HSS is sourced from Post Office Ltd, which retains full responsibility for the data it provides
• redress payments data reflects the current position at a point in time – it should be noted that these totals can change slightly as time goes on as payments are retrospectively confirmed
• the Overturned Convictions (OC) scheme formally closed on 2 June 2025. From 3 June 2025, responsibility for administering redress claims relating to Overturned Convictions has formally transferred from Post Office Ltd to the Department for Business and Trade. Any OC claims that had not been fully settled as of 3 June 2025 are now being managed under the HCRS.  These claims are now reflected in HCRS data.

3. Horizon Shortfall Scheme (HSS)

Post Office Ltd received 2,417 eligible claims by March 2021.

The closure date for applications was 27 November 2020, but Post Office Ltd continued to accept applications for the original deadline group up to March 2021.

In October 2022, the government announced that additional funding would be provided so that eligible late claimants could receive financial redress, and the scheme reopened for applications.

Post Office Ltd has received 8,003 eligible late claims to date.

Interim payments on the HSS are available before and after claimants receive an offer of redress.

The £624 million paid out on the HSS includes approximately £37 million in interim payments to original claimants and approximately £14 million in interim payments to late applications.

On 13 March 2024, the government announced that all eligible HSS claimants would be entitled to a fixed sum award of £75,000 to settle their claim.

Post Office Ltd is also making payments of the full £75,000 fixed sum award to HSS applicants who have not previously received redress but have now accepted this offer. The number and amount of offers and payments made for the full fixed sum are now included in the HSS figures in chart 2 and in the HSS eligible late claims figures on the ‘Claim data by scheme’ table. As of 31 July 2025, approximately £338 million has been paid in fixed sum awards to 4,539 claimants (951 of which are claimants who had previously applied for full assessment but then switched to the fixed sum, with the remainder being those who applied directly for the fixed sum).

Post Office Ltd continues to make top-up payments to claimants who had previously accepted a full and final offer below the value of £75,000, to bring their total redress to £75,000. As of 31 July 2025, approximately £112 million has been paid in top-ups to previously settled claimants.

3.1 Eligible claimant stages

As of 31 July 2025, 10,420 claims for financial redress have been received via the Horizon Shortfall Scheme. This includes applications received before the original deadline, and applications received since the scheme reopened in October 2022.

Of the total 10,420 claims received, 7,125 have been paid and a further 59 claimants have accepted offers and are awaiting payment. Another 741 claimants are currently in receipt of offers that they have not yet accepted and the remaining 2,495 claimants are awaiting offers from Post Office Ltd.

Based on the terms of the scheme, fixed sum awards are made to claimant entities, whereas fully assessed awards are made to claimant branches. One entity may own more than one branch, or one branch may be co-owned by more than one entity. Therefore, for claims opting for the fixed sum award part way through their assessment journey, the counts of claims received and claims settled may not perfectly reconcile.

Chart 2: a stacked bar chart showing the current application stages of claims received under the HSS. Due to the availability of space in this graph, the 59 offers that have been accepted and are awaiting payment have not been labelled.

View the web accessible version of chart 2.

3.2 Horizon Shortfall Scheme Appeals (HSSA)

The HSSA has been open for applications since the end of April 2025.  As of 31 July 2025, 200 separate entity registrations have been received, of which 190 have been confirmed as eligible. 132 claims have transferred from Post Office Ltd’s Dispute Resolution Process (DRP).

As of 31 July 2025, DBT has received all required information for 12 cases, which are now under assessment.

3.3 Further HSS data

The Post Office Ltd website publishes further information on the HSS. Whereas the Department for Business and Trade provides a split of claims made before the original HSS deadline and late claims, Post Office Ltd’s presentation further separates this same data based on whether the claimant settles via a fully assessed or a fixed sum offer.

4. Group Litigation Order (GLO) scheme

Out of the 555 who were members of the Group Litigation Order, 63 postmasters had convictions and are therefore eligible to apply for redress once their conviction has been overturned. Prior to 3 June, all those individuals with convictions overturned through the courts were eligible for redress through the Overturned Convictions (OC) scheme. Those OC claimants who had not settled their claims prior to 3 June have been transferred to the Horizon Convictions Redress Scheme (HCRS).

As of 31 July 2025, of the 492 people eligible for the GLO scheme, 488 people been paid some redress. Of these, 352 people have been paid full and final redress. Another 73 have challenged the offer made to them but have received 80% of it as an interim payment, and a further 7 have agreed to a full and final settlement and are in receipt of an 80% interim payment. This means that in total, 432 members of the group (88%) have therefore received substantial redress (defined as either full and final or 80% interim redress payments).

The remaining claims were at the following stages:

• 3 had agreed full and final redress but are awaiting payment
• 10 had challenged offers but are awaiting their 80% interim payment
• 18 had been made an offer of redress but have not yet responded
• 1 had submitted a full claim and is awaiting an offer of redress
• 6 claims had been submitted but were incomplete
• 8 submitted claims had not yet been fully reviewed to confirm completeness
• 14 claims had not yet been submitted

4.1 Full and final claimant stages

As of 31 July 2025, 464 of the 492 full and final claims have been received and assessed as complete. Further claims may have been received recently but not yet assessed to determine whether they are complete. A claim initially assessed as complete may subsequently be found to require further information and therefore be removed from counts of complete claims received while awaiting this information.

Chart 3: a pie chart showing the breakdown of full and final claims received against those yet to be received for claimants eligible to receive financial redress under the GLO scheme.

View the web accessible version of chart 3.

Of these 464 claims, 352 have been paid and another 10 have accepted offers but are awaiting payment. Another 101 postmasters have received offers from the department and one postmaster is awaiting an offer.

Chart 4: a stacked bar chart showing the current application stages of claims received under the GLO scheme. Due to the availability of space in this graph, the one claim being assessed and the 10 offers that have been accepted and are awaiting payment have not been labelled.

View the web accessible version of chart 4.

4.2 Scheme delivery targets

The Department for Business and Trade is committed to a target of making a first offer to 90% of claimants within 40 working days of submitting a full claim. A full claim is defined as a claim which the department, with advice from its legal advisers, considers does not need any further evidence in order to assess every element of the claim. Should the department consider further evidence is needed in order to make a full assessment, the 40-working-day target will not start until such time that the required evidence is received from the claimant or any other source.

Over the lifetime of the scheme to 31 July 2025, 89.2% of claimants received their first offer within 40 working days of submitting a full claim.

The Department for Business and Trade’s target is committed to a target of providing a substantive response within 40 working days to 90% of claimants who submit a complete challenge from 1 December 2024. A challenge will be considered ‘complete’ if the department does not require any more information from the claimant or their advisers in order to provide a substantive response. A substantive response is defined as the claimant receiving a revised offer or a decision to uphold the original offer.

As of 31 July 2025, 95% of claimants (140 out of 148) who submitted complete challenges after 1 December 2024 received their substantive response within 40 working days of doing so. Claims are being assessed in the date order in which they were submitted, so no challenge submitted before 1 December 2024 will be left behind.

4.3 £75,000 fixed payment impact 

Due to changes made in January 2024, all eligible GLO claimants are now offered the option to settle their claims on a full and final basis for a total fixed sum of £75,000 inclusive of interest, instead of making a claim for their individual losses.

This means that the claim would not be assessed by the department against the process set out in the guidance and principles.

Any payments received from the department to date or from the GLO settlement will be deducted from the £75,000 before payment is made.

As of 31 July 2025, 352 accepted offers have been paid, of which 157 are £75,000 fixed sum award payments. Of those who have accepted the £75,000 fixed payment, four-fifths are new claims and a fifth had previously accepted offers.

4.4 Progress of original 555 Group Litigation Order members

Of the 555 members of the group which brought the GLO case to the High Court:

• 492 postmasters are eligible to have their claims processed through the GLO scheme 
• 63 postmasters had convictions overturned and are therefore eligible for redress through either the now-closed Overturned Convictions (OC) scheme or the Horizon Convictions Redress Scheme (HCRS)
• as of 31 July 2025, 393 of the original 555 members of the GLO group have had their claims fully settled

Status of 63 postmasters with overturned convictions, as of 31 July 2025:

• 26 had their claims fully settled through the OC scheme prior to its closure 
• 5 had their claims fully settled through the HCRS
• 24 had claims being processed through the HCRS
• 8 are either yet to register for the HCRS, or have registered and not declared their inclusion in the original GLO

5. Horizon Convictions Redress Scheme (HCRS)

The Post Office (Horizon System) Offences Act 2024 and the Post Office (Horizon System) Offences (Scotland) Act 2024 quashed Horizon-related convictions on a blanket basis in June 2024, according to a set of criteria in the acts, covering each UK nation.

On 30 July 2024, the UK government announced the launch of the Horizon Convictions Redress Scheme (HCRS), delivered by the Department for Business and Trade, to provide financial redress to postmasters across the UK who had their convictions quashed by the acts.

Registered applicants for the HCRS are being processed by the department. The department is working with the relevant justice authorities to confirm individual applicants’ eligibility for the scheme.

Eligible applicants have a choice of 2 routes to redress: they can either accept a fixed and final sum of £600,000, or they can choose to submit their application to a detailed assessment process.

All eligible applicants are entitled to an initial interim payment of £200,000. As of 31 July 2025, 412 full and final claims have been settled, all of which have accepted the fixed sum offer.

The department is now publishing data on settlements, broken down by initial interim payments and full and final settlements.

From 3 June 2025, responsibility for administering redress claims relating to the OC scheme has formally transferred from Post Office Ltd to the Department for Business and Trade. These claims are now being managed under the HCRS and will be included in future HCRS reporting.

5.1 Full and final claimant stages

As of 31 July 2025, 427 full and final claims for financial redress have been received via the HCRS. Of these, 410 have received payment and a further 2 have accepted offers and are awaiting payment. Another 9 claimants have received offers and the remaining 6 are awaiting offers. These figures include the claims that were previously being processed through the OC scheme but transitioned to the HCRS on 3 June 2025.

Chart 5: a stacked bar chart showing the current application stages of claims received under the HCRS. Due to the availability of space in this graph, the 6 claims being assessed and the 2 offers that have been accepted and are awaiting payment have not been labelled.

View the web accessible version of chart 5.

6. Post Office data

This data is part of the Department for Business and Trade’s Post Office Horizon financial redress data collection.

The department publishes independent reports, written by Dentons, on the GLO scheme.

The Ministry of Justice publishes Post Office (Horizon System) Offences Act 2024: Quashed convictions management information.

Post Office Ltd also publishes:

• updates on the Horizon Shortfall Scheme
• reports on Horizon financial redress

7. Web accessible tables

7.1 Financial redress paid

Month	HSS (£ million)	GLO (£ million)	OC (£ million)	HCRS (£ million)	Total (£ million)
Aug-24	144	87	56	1	289
Sep-24	196	97	59	11	363
Oct-24	230	106	60	42	438
Nov-24	245	115	61	79	499
Dec-24	277	122	65	129	594
Jan-25	315	128	65	156	663
Feb-25	374	139	66	190	768
Mar-25	454	150	67	221	892
Apr-25	507	160	68	229	964
May-25	559	167	68	245	1039
Jun-25	601	177	68	252	1098
Jul-25	624	185	68	258	1,136

7.2 Horizon Shortfall Scheme (HSS)

Application stage	Number of applicants	Percentage (%)
Claims being assessed	2495	24
Offers made and being considered	741	7
Offers accepted and awaiting payment	59	1
Claims paid	7125	68
Total	10420	100

7.3 Group Litigation Order (GLO) Scheme: full and final claims

Application status	Number of applications	Percentage (%)
Full claims received	464	94
Full claims to be received	28	6
Total	492	100

Application stage	Number of applicants	Percentage (%)
Claims being assessed	1	0
Offers made and being considered	101	22
Offers accepted and awaiting payment	10	2
Claims paid	352	76
Total	464	100

7.4 Horizon Conviction Redress Scheme (HCRS): full and final claims

Application stage	Number of applicants	Percentage (%)
Claims being assessed	6	1
Offers made and being considered	9	2
Offers accepted and awaiting payment	2	0
Claims paid	410	96
Total	427	100