If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This publication provides information about Personal Independence Payment (PIP), which support organisations are encouraged to use as part of their communications with their staff and clients. The publication includes information on the following subjects:
general information for any organisation, including what PIP is, benefit rules, assessment criteria, timeline and claimant journey
PIP and different claimant circumstances
PIP and other benefits and services
forms and leaflets
more information about welfare reform
where to go and who to contact for further help with PIP communications
Also available are seperate versions of the publication for specific audiences, including:
local authority staff
There is more information for support organisations in the PIP toolkit.
Editorial (general and health sector version) document updated with new information on how long to expect claims to take and new processes for special rules for terminal illness claims.
Details added to editorial content about extending reassessment areas. DWP will ask existing DLA claimants to claim PIP instead, under certain conditions.
General editorial (Welsh) and Local Authority editorial (English and Welsh) both re-written to included reusable articles of various lengths (100 - 600 words).
Deleted 'PIP editorial for carers' as this information is included in the 'PIP quick guide for carers and carers organisations'.
Updated general, health sector and local authority editorial documents.
We are delaying the reassessment for some DLA claimants by 3 weeks until 28 October, following the consultation on the PIP ‘moving around’ assessment criteria, to give the government more time to consider responses and to respond.