This publication was withdrawn on
These documents are no longer up to date. We have replaced them with:
Personal Independence Payment (PIP) information for support organisations to use in their own communications.
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This publication provides information about Personal Independence Payment (PIP), which support organisations are encouraged to use as part of their communications with their staff and clients. The publication includes information on the following subjects:
- general information for any organisation, including what PIP is, benefit rules, assessment criteria, timeline and claimant journey
- PIP and different claimant circumstances
- PIP and other benefits and services
- forms and leaflets
- more information about welfare reform
- common abbreviations
- where to go and who to contact for further help with PIP communications
Also available are seperate versions of the publication for specific audiences, including:
- local authority staff
- health professions
There is more information for support organisations in the PIP toolkit.
Information for claimants
Published: 3 September 2013
Updated: 5 March 2014
- Editorial (general and health sector version) document updated with new information on how long to expect claims to take and new processes for special rules for terminal illness claims.
- Details added to editorial content about extending reassessment areas. DWP will ask existing DLA claimants to claim PIP instead, under certain conditions.
- General editorial (Welsh) and Local Authority editorial (English and Welsh) both re-written to included reusable articles of various lengths (100 - 600 words).
- Deleted 'PIP editorial for carers' as this information is included in the 'PIP quick guide for carers and carers organisations'. Updated general, health sector and local authority editorial documents.
- We are delaying the reassessment for some DLA claimants by 3 weeks until 28 October, following the consultation on the PIP ‘moving around’ assessment criteria, to give the government more time to consider responses and to respond.
- First published.