Guidance

PFI Contract Management Intelligent Client Function (ICF)

A practical guide to developing and operating your intelligent client function for PFI contract management

• From: National Infrastructure and Service Transformation Authority
• Published: 26 March 2026

Documents

NISTA PFI Contract Management Guidance: Intelligent Client Function (ICF)

PDF, 929 KB, 14 pages

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NISTA PFI Contract Management Guidance: Intelligent Client Function (ICF)

HTML

NISTA PFI Contract Management Guidance: ICF - Toolkit 1 ICF Mapping

MS Word Document, 500 KB

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NISTA PFI Contract Management Guidance: ICF - Toolkit 2 ICF Capability Diagnostic

MS Word Document, 1.95 MB

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NISTA PFI Contract Management Guidance: ICF - Toolkit 3 ICF Calculator

MS Word Document, 7.31 MB

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Details

Purpose of this guidance:

1. Explain what the intelligent client function (ICF) is and why it matters
2. Provide a structured approach to designing, sourcing and operating your ICF
3. Help you assess current capability and plan for future needs, including resilience and scalability
4. Introduce practical toolkits to support context mapping, capability diagnostics and resource planning.

Published 26 March 2026