Research and analysis

Perceptions of welfare reform and Universal Credit (RR778)

Findings of a qualitative study of the views of claimants, staff, employers and the wider public about Universal Credit.

Documents

Perceptions of welfare reform and Universal Credit

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Summary of research report

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Detail

by Monique Rotik and Luke Perry

This report presents findings of a qualitative study carried out in December 2010 to January 2011 to explore the views of claimants, staff, employers and the wider public about Universal Credit. This is the first in a series of reports on research commissioned to inform the design and delivery of Universal Credit.

In total, over 200 respondents in a range of circumstances were engaged through a mixture of focus groups, case studies and in-depth interviews. Research was conducted in 6 locations across Britain.