Findings of a qualitative study of the views of claimants, staff, employers and the wider public about Universal Credit.
by Monique Rotik and Luke Perry
This report presents findings of a qualitative study carried out in December 2010 to January 2011 to explore the views of claimants, staff, employers and the wider public about Universal Credit. This is the first in a series of reports on research commissioned to inform the design and delivery of Universal Credit.
In total, over 200 respondents in a range of circumstances were engaged through a mixture of focus groups, case studies and in-depth interviews. Research was conducted in 6 locations across Britain.