Perceptions of the Department for Work and Pensions: Wave 4 (May to June 2026)
The report presents findings from the fourth wave of a survey on public and customer perceptions of the Department for Work and Pensions and Jobcentre Plus.
Documents
Details
Research background
This research was commissioned to understand how the public and the Department for Work and Pensions (DWP) customers view the department and its services.
The survey covers:
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use and awareness of DWP brands and benefits
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knowledge of what DWP does
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views about how DWP delivers its services
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trust in DWP
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accessing services
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support for specific groups
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interest in accessing Jobcentre Plus’s (JCP) services in locations other than JCP offices
Contribution to the evidence base
This report adds to DWP’s evidence on public perceptions and customer experience.
It builds on the first, second and third waves of the Perceptions of DWP survey.
The findings help DWP track changes in sentiment towards the department.
Research value
DWP uses these findings to improve how the organisation communicates and delivers services.
Other government departments, policymakers, and researchers can use the findings to inform their work on social welfare and public services.