Research and analysis

Perceptions of the Department for Work and Pensions: wave 2 (May to June 2025)

The report presents findings from the second wave of a survey on public and customer perceptions of the Department for Work and Pensions (DWP).

• From: Department for Work and Pensions
• Published: 26 February 2026

Documents

Perceptions of the Department for Work and Pensions: wave 2

Ref: ISBN 978-1-78659-953-7, 1127

HTML

Perceptions of the Department for Work and Pensions: wave 2 summary

HTML

Perceptions of the Department for Work and Pensions: wave 2 data tables

ODS, 1.31 MB

This file is in an OpenDocument format

Perceptions of the Department for Work and Pensions: wave 2 data tables

MS Excel Spreadsheet, 1.33 MB

Details

Research background

This research was commissioned to understand how the public and DWP customers view the department and its services.

The survey covers:

• use and awareness of DWP brands and benefits
• knowledge of what DWP does
• views about how DWP delivers its services

Contribution to the evidence base

This report adds to DWP’s evidence on public perceptions and customer experience.

It builds on the first wave and DWP’s Customer Experience survey.

The findings help DWP track changes in sentiment towards the department.

Research value

DWP uses these findings to improve how the organisation communicates and delivers services.

Other government departments, policymakers, and researchers can use the findings to inform their work on social welfare and public services.

Published 26 February 2026