Research and analysis

Passenger trust in rail in Great Britain

Views of rail passengers on trust in the rail industry from research conducted in 2019.

From:
Department for Transport
Published
21 May 2021

Applies to England, Scotland and Wales

Documents

Improving passenger trust in the rail sector

PDF, 12.6 MB, 68 pages

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Details

This report contains findings from research with rail passengers on trust in the rail sector conducted in 2019. It covers:

  • public trust in the railway
  • people’s understanding of and attitudes towards current rail organisational structures
  • people’s attitudes towards potential changes to these organisational structures

This report accompanies the Williams Rail Review: Trust in the Rail Sector report, published in April 2019.

Published 21 May 2021

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