Research and analysis

Parents’ and providers’ experiences of Tax-Free Childcare and 30 hours of free childcare

A report outlining key findings from the first 4 waves of the HMRC Customer Experience Survey on Tax-Free Childcare and 30 hours free childcare.


HMRC Customer Experience Survey 2017 to 2019 (Waves 1 to 4): Parents’ and Providers’ Experiences of Tax-Free Childcare and 30 Hours Free Childcare

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HM Revenue and Customs (HMRC) commissioned this research to understand parents’ and providers’ experiences of the Childcare Service, Tax-Free Childcare, and 30 hours.

This research was carried out by IFF Research in 4 waves between April 2017 and March 2019, with a small qualitative follow up element.

This report also contains additional findings from a survey carried out in September 2018 covering the impact of Tax-Free Childcare and 30 hours of free childcare on labour market participation, use of childcare and household income.

Published 14 February 2020