Guidance

Paper Post Office Limited Check and Send: how a customer applies: caseworker guidance

This guidance tells HM Passport Office staff how customers can apply for a passport using the Post Office Limited Check and Send service.

• From: HM Passport Office
• Published: 28 August 2025

Documents

Paper Post Office Limited Check and Send: how a customer applies

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Details

This guidance tells HM Passport Office staff about the Post Office Limited Check and Send service for paper applications and explains:

• how customers can apply
• who can apply
• what services are available to customers and what information they must tell us
• what documents customers must send us and how we will return them

Published 28 August 2025