Research and analysis

Online Tax Registration Service research

Research on usability testing of the Online Tax Registration Service prototypes for the One Click service.

Document

Online Tax Registration Service research

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Research report on customers understanding, perception, difficulties encountered and potential use of the service.

Published 8 May 2013