Guidance

OISC model documents

Model documents for organisations applying to be registered with the Office of the Immigration Services Commissioner (OISC).

From:
Office of the Immigration Services Commissioner
Published
28 July 2015
Last updated
2 August 2019 — See all updates

Documents

Client Care Letter - Adviser Guidance

MS Word Document, 53 KB

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Complaints handling: guidance and template

PDF, 167 KB, 3 pages

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Business plan: guidance and template

PDF, 169 KB, 9 pages

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Client money and account: guidance and template

PDF, 253 KB, 5 pages

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Fee scale: guidance and template

PDF, 177 KB, 3 pages

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Closing client files: guidance and template

PDF, 207 KB, 2 pages

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Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

  • client care letters
  • complaint procedures
  • business plans
  • client accounts
  • fee scales
  • client closure letters
Published 28 July 2015
Last updated 2 August 2019 + show all updates

  1. It now includes a paragraph on Professional Indemnity insurance.

  2. UPDATED Client Care Letter added

  3. DEC 2018 - Client Care Letter updated

  4. Publication updated.

  5. First published.

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