Guidance

OISC model documents

Model documents for organisations applying to be registered with the Office of the Immigration Services Commissioner (OISC).

Documents

Client Care Letter - Adviser Guidance

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Complaints handling: guidance and template

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Business plan: guidance and template

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Client money and account: guidance and template

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Fee scale: guidance and template

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Closing client files: guidance and template

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Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

  • client care letters
  • complaint procedures
  • business plans
  • client accounts
  • fee scales
  • client closure letters
Published 28 July 2015
Last updated 2 August 2019 + show all updates
  1. It now includes a paragraph on Professional Indemnity insurance.
  2. UPDATED Client Care Letter added
  3. DEC 2018 - Client Care Letter updated
  4. Publication updated.
  5. First published.