Guidance

OISC model documents

Model documents for organisations applying to be registered with the Office of the Immigration Services Commissioner (OISC).

Documents

Fee scale: guidance and template

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Client care letter: guidance and template

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Complaints handling: guidance and template

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Business plan: guidance and template

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Client money and account: guidance and template

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Closing client files: guidance and template

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email info@oisc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

  • fee scales
  • client care letters
  • complaint procedures
  • business plans
  • client closure letters
  • client accounts
Published 28 July 2015
Last updated 1 April 2016 + show all updates
  1. Publication updated.
  2. First published.