Guidance

IAA model documents

Model documents for organisations applying to be registered with the Immigration Advice Authority (IAA).

• From: Immigration Advice Authority
• Published: 28 July 2015
• Last updated: 3 March 2026
  Show all updates

  1. 3 March 2026

     Model documents updated with IAA branding,

  2. 2 August 2019

     It now includes a paragraph on Professional Indemnity insurance.

  3. 26 March 2019

     UPDATED Client Care Letter added

  4. 26 February 2019

     DEC 2018 - Client Care Letter updated

  5. 1 April 2016

     Publication updated.

  6. 28 July 2015

     First published.

Documents

Client Care Letter - Adviser Guidance

MS Word Document, 54.4 KB

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Client Account – Adviser Guidance

MS Word Document, 45.3 KB

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Complaints Procedure – Adviser Guidance

MS Word Document, 48 KB

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Fee Scale Procedure – Adviser Guidance

MS Word Document, 49.7 KB

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Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

• client care letters
• client accounts
• complaint procedures
• fee scales