Guidance

Official receiver (Insolvency Service) use of debt collection agencies

The official receiver may use debt collection agencies to collect debts and income payments agreements.

• From: The Insolvency Service
• Published: 11 June 2020
• Last updated: 29 July 2025
  Show all updates

  1. 29 July 2025

     New contact details for Lightroad.

  2. 4 July 2022

     Updated phone number for Advantis

  3. 21 April 2021

     updated contact details

  4. 27 October 2020

     Updated advice on making payments to debt collection agents

  5. 28 August 2020

     Information added about upcoming changes to the debt collection agencies used by the official receiver.

  6. 11 June 2020

     First published.

Documents

Official receiver (Insolvency Service) use of debt collection agencies

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Details

This guidance explains that debt collection agencies may be used by the official receiver and why.