Research and analysis
This report contains the findings of qualitative research for the development of the new State Pension.
Ref: ISBN 978 1 910219 52 2, RR885
PDF, 752KB, 55 pages
PDF, 357KB, 3 pages
This report presents the findings from an open exploration of the ideal ‘customer journey’ for the new State Pension.
We commissioned the research to:
We will conduct further customer insight to aid the development of the service.
Authors: Lorna Adams, Alistair Kuechel, Alasdair Stuart, Gill Stewart and Sarah Coburn
Don’t include personal or financial information like your National Insurance number or credit card details.