Research and analysis
This report contains the findings of qualitative research for the development of the new State Pension.
Ref: ISBN 978 1 910219 52 2, RR885
PDF, 752KB, 55 pages
PDF, 357KB, 3 pages
This report presents the findings from an open exploration of the ideal ‘customer journey’ for the new State Pension.
We commissioned the research to:
We will conduct further customer insight to aid the development of the service.
Authors: Lorna Adams, Alistair Kuechel, Alasdair Stuart, Gill Stewart and Sarah Coburn
24 October 2014
Department for Work and Pensions
Research reports from 2010 onwards
State Pension simplification
Don’t include personal or financial information like your National Insurance number or credit card details.