Guidance

New Ombudsman schemes: guidance

Guidance for government departments on setting up Ombudsman schemes.

Documents

Guidance on new Ombudsmen scheme

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publiccorrespondence@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This is a guidance for government departments on setting up Ombudsman schemes. An effective (and British and Irish Ombudsman Association (BIOA) compliant) Ombudsman scheme can be the hallmark of fair redress. It is important therefore that anyone establishing such a scheme should consult with the Cabinet Office which acts as the Government liaison point on Ombudsman matters, and also provides the channel of communication with BIOA.

Published 21 September 2010