Guidance

Set up Ombudsman schemes: guidance for government departments

Guidance for government departments on setting up Ombudsman schemes.

• From: Cabinet Office
• Published: 21 September 2010
• Last updated: 26 May 2022
  Show all updates

  1. 26 May 2022

     Updated contact details and change of name for the Ombudsman Association.

  2. 21 September 2010

     First published.

Documents

Guidance on new Ombudsmen scheme

PDF, 74.5 KB, 6 pages

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Guidance on new Ombudsmen scheme

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Details

Ombudsman schemes are a free and accessible means of gaining redress for citizens who use public and private sector goods or services.

This guide is for government departments. It tells you how to set up a Ombudsman scheme.