Set up Ombudsman schemes: guidance for government departments

Guidance for government departments on setting up Ombudsman schemes.


Guidance on new Ombudsmen scheme

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Ombudsman schemes are a free and accessible means of gaining redress for citizens who use public and private sector goods or services.

This guide is for government departments. It tells you how to set up a Ombudsman scheme.

Published 21 September 2010
Last updated 26 May 2022 + show all updates
  1. Updated contact details and change of name for the Ombudsman Association.

  2. First published.