If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This procedure is designed to:
set out a clear route for handling complaints about the operations, policies, procedures and access to information provided by the NDA
ensure complaints are investigated thoroughly and promptly with the outcomes being communicated in a timely manner
make efficient use of the information collected as management information so that lessons can be learned; set out how positive feedback can be captured and distributed