Detail This procedure sets out a route for handling complaints about operations, policies, procedures and access to information.
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This procedure is designed to:
set out a clear route for handling complaints about the operations, policies, procedures and access to information provided by the NDA
ensure complaints are investigated thoroughly and promptly with the outcomes being communicated in a timely manner
make efficient use of the information collected as management information so that lessons can be learned; set out how positive feedback can be captured and distributed