Corporate report

NDA Complaints Procedure

Detail This procedure sets out a route for handling complaints about operations, policies, procedures and access to information.

Document

Detail

This procedure is designed to:

  • set out a clear route for handling complaints about the operations, policies, procedures and access to information provided by the NDA

  • ensure complaints are investigated thoroughly and promptly with the outcomes being communicated in a timely manner

  • make efficient use of the information collected as management information so that lessons can be learned; set out how positive feedback can be captured and distributed