We have a received a request under the Freedom of Information Act 2000 for the following:
Instructions/guidance/procedures for staff on how to process:
- anything raised via the MPs helplines/hotlines
- anything raised through correspondence from an MP or their staff relating to individual cases
- any complaints raised by MPs or their staff relating to individual cases
Please include any ways in which cases where MPs have taken an interest are handled or catalogued or flagged differently.
We released the following information on 09 June 2010:
The relevant information can be found in the attached three documents.
The first two documents are called ‘Instructions on drafting replies to MPs’ correspondence’. The first version of this document is only a draft version. The draft version is currently awaiting senior management sign off before it can be considered as official guidance in place. It is intednded to replace the second document below which expired in November 2009 and is no longer the guidance in place. The third document is entitled ‘MP Account and MP Support Account Manager Guidance’.
Date: Wed Oct 06 14:26:25 BST 2010
In response to a freedom of information request about guidance on how to handle MP correspondence
In response to a freedom of information request about guidance on how to handle MP correspondence.
In response to a Freedom of Information request about guidance on how to handle MP correspondence.