We have a received a request under the Freedom of Information Act 2000 for the following:
Instructions/guidance/procedures for staff on how to process:
- anything raised via the MPs helplines/hotlines
- anything raised through correspondence from an MP or their staff relating to individual cases
- any complaints raised by MPs or their staff relating to individual cases
Please include any ways in which cases where MPs have taken an interest are handled or catalogued or flagged differently.
We released the following information on 09 June 2010.
Date: Wed Oct 06 15:17:16 BST 2010