Memorandum of Understanding between Regulator of Social Housing and the Housing Ombudsman
This MoU sets out the functions of both organisations and describes arrangements in place to work together.
Applies to England
Documents
Details
The Regulator of Social Housing and the Housing Ombudsman Service have different functions and statutory remits but have arrangements in place for the two bodies to work together.
This Memorandum of Understanding (MoU) sets out a new framework of communication, cooperation and exchange of information between the regulator and the Housing Ombudsman.
Regulator of social housing
The regulator’s focus is at landlord level, setting standards which state the outcomes that landlords must deliver. It regulates to ensure a viable, efficient and well governed sector and seeks to drive landlords to improve the quality of homes and services they deliver.
Housing Ombudsman
The Housing Ombudsman makes the final decision on disputes between residents and member landlords. It also works to strengthen internal complaints procedures and encourage landlords to learn from complaints to prevent service failures being repeated. The Housing Ombudsman Service is an independent, impartial and free service for social housing residents.
Further information
What to do if you want to make a complaint, a referral or a self-referral
RSH and the Housing Ombudsman Service formally reviewed the MoU on 30 July 2025 and confirm that it remains relevant.
Updates to this page
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This MoU has been reviewed by RSH and the Housing Ombudsman.
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First published.