The MCA business plan sets out the agency’s plans for 2017 to 2018
PDF, 1.1MB, 24 pages
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The business plan sets out:
the services that the agency will deliver and any significant changes it plans to make;
the resources the agency requires; and
the key performance indicators, by which its performance will be assessed.
This plan allows service users and members of the public to assess how the agency is performing i n operating its key services, managing reforms and the agency finances.