Research and analysis

Making Tax Digital: letter testing

This research aimed to understand how Self Assessment customers could be encouraged to sign up for Making Tax Digital voluntarily.

From:
HM Revenue & Customs
Published
19 March 2020

Documents

Making Tax Digital letter testing

Ref: HMRC Research Report 575

PDF, 188 KB, 10 pages

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Details

This research tested different styles of taxpayer letter as we prepared for mass communications with prospective Making Tax Digital customers.

It is is based on 3 discussion groups and 9 in-depth interviews with Income Tax Self Assessment (ITSA) customers with an annual business turnover of more than £10,000, and 12 in-depth interviews with agents of ITSA customers. Fieldwork took place in February 2018.

Published 19 March 2020