Making digital work: 12 questions for trustees to consider

Digital technology and social media offer new opportunities for the charity sector. It is becoming essential to how we work, and this guide can help you get started.

Applies to England and Wales



This guidance has been developed by the Charity Commission, Grant Thornton and Zoe Amar Communications.

The way we access and exchange information, use services and communicate with each other is changing, and the pace of change keeps increasing. If you don’t know where to start with digital technology, or want to take stock of where you are, our 12 questions can help.

It will help your board think about how digital can help you run your charity more effectively, communicate with supporters, beneficiaries and regulators, and reach more people with your services. It will also help you to identify and manage some of the main risks.

Published 5 October 2016