Guidance

Maintenance investigation visit report (MIVR) guidance

The Driver and Vehicle Standards Agency (DVSA), carry out maintenance investigations to check operators have suitable systems, facilities and arrangements.

Documents

Details

Introduction

The Driver and Vehicle Standards Agency (DVSA), carry out maintenance investigations for operator licence holders.

The reason for the maintenance investigation is to establish if the operator has suitable systems, facilities and arrangements in place to maintain the authorised fleet of vehicles in a fit and serviceable condition.

Traffic commissioners issue and regulate the operator licence, the outcome of the maintenance investigation may be reported to the office of the traffic commissioner (OTC).

Included in the investigation will be conformation of the correct legal entity and whether there is suitable management control of the maintenance systems.

The questions used during the maintenance investigation are detailed in this guide, included are the question requirements and assessment criteria, there may also be additional instructions and further information for each question.

How to use this guide

The maintenance investigation visit report (MIVR) consists of 14 question sections:

  1. Operator legal entity
  2. Condition of vehicles examined at the fleet check
  3. Operating centre
  4. Inspection and maintenance records
  5. Driver defect reporting
  6. Maintenance facilities and arrangements
  7. Vehicle emissions
  8. Wheel and tyre management
  9. Public service vehicle accessibility regulations (PSVAR)
  10. Prohibition assessment
  11. Security requirements
  12. Previous reported shortcomings, conditions and undertakings
  13. Transport manager/responsible person
  14. Request for explanation response (where applicable)

Most sections have a number of questions. Guidance for each question is split into the following:

  • section heading
  • question number and title
  • requirements for the question including links to additional information
  • assessment

There is a maximum of 4 assessment outcomes for a question section:

  • satisfactory - no action required by the operator
  • mostly satisfactory - advice is given to the operator
  • unsatisfactory - operator action and explanation required
  • report to OTC - operator action and explanation required

Investigation outcome

Satisfactory and mostly satisfactory

Do not require any action by the operator except to improve any systems or procedures where advice has been given.

Unsatisfactory

Will require an explanation from the operator to show what action they are going to take to address the issues. Further action will depend on the response of the operator but could include, the case being closed, deferred checks by the DVSA Remote Enforcement Office, or reporting the MIVR together with any operator explanations to the office of the traffic commissioner (OTC).

Report to OTC

Will require an explanation from the operator to show what action they are going to take to address the issues. The MIVR together with any operator explanations will be reported to the office of the traffic commissioner.

Published 3 September 2020