Research and analysis

Universal Credit: Local Authority Insight Survey Wave 28

This research presents findings from wave 28 of the Local Authority Insight Survey. It looks at preparations for Universal Credit.


Findings from the local authority insight survey wave 28: Universal Credit


The Local Authority Insight Survey aims to discover how local authorities administer benefits and gather their points of view on current issues.

Universal Credit is a new single payment for people who are looking for work or on a low income. It aims to:

  • help claimants and their families to become more independent
  • simplify the benefits system by bringing together a range of working-age benefits into a single payment

This wave of the survey included the following topics:

  • preparing staff, systems and claimants
  • identifying vulnerable claimants
  • working in partnership
  • successes and challenges in preparation for Universal Credit

We are using the results to help understand how best to work with local authorities to implement Universal Credit.

Published 21 July 2015