Corporate report

Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2010 to 2011

This document contains the following information: Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2010 to 2011.

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Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2010 to 2011

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This document contains the following information: Listening and learning: the Ombudsman’s review of complaint handling by the NHS in England 2010 to 2011 tenth report of the Health Service Commissioner for England session 2010-12.

This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.

Published 18 October 2011