Corporate report
Legal Aid Agency customer service strategy
Our commitment to delivering a quality service for all of our customers whether they are users or providers of our services.
Applies to England and Wales
Documents
Details
Our customer service strategy aims to deliver practical changes that:
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improve the experience of our service users and providers
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lay the foundations for future customer service improvements
This strategy will be reviewed on an ongoing basis to understand how it needs to be adapted for future years.
Published 20 August 2021