This publication provides an update on DWP improvements to communications following Matthew Oakley’s independent review of JSA sanctions, published on 22 July 2014.
In September 2013, DWP appointed Matthew Oakley, a member of the Social Security Advisory Committee, to look at:
- the clarity of information given to JSA claimants who have had their benefits reduced for failing to take part in mandatory back to work schemes
- what could be done to make the process clearer
The government has accepted all of Matthew’s recommendations.