Investment Management System (IMS) closure advice
Published 27 March 2017
Applies to England
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From Friday 31 March, IMS will close down to users at midday to allow completion of the year end activities and will re open on Tuesday 18 April at 8am.
IMS will be supported during office hours and the Homes and Communities Agency (HCA) service desk will be open from 8am to 6pm, Monday to Friday. The second line IMS user support will be open from 10am to 4pm.
Scheduled payments that have been approved by close of business on Friday 31 March will be processed on that evening. Approved payments will continue to be paid against normal timescales whilst IMS is closed.
To ensure system issues are not missed during year end, you can log IMS issues with the HCA Service Desk on 01908 353604 or by sending an e-mail to servicedesk@hca.gsi.gov.uk. Please ensure you include all the required information in the email, with screenshots where appropriate, to help us deal with calls efficiently.
Any questions about the data being entered in IMS or policy should be first directed to your HCA lead in the relevant area office.