Independent report

Inspection of the service provided by Glasgow Public Enquiry Office

An unannounced inspection of customer service at the Glasgow Public Enquiry Office by John Vine CBE QPM, Independent Chief Inspector of Borders and Immigration.

Documents

Detail

This unannounced inspection examined the premium services provided to applicants by the Glasgow Public Enquiry Office (PEO). It assessed whether they were delivered efficiently and effectively, with the customer at the heart of service provision.