Independent report

Independent Senior Lawyer's review of delay claims

Review of delays with Horizon shortfall claims being resolved and how Post Office and Department for Business and Trade (DBT) communicated these with claimants.

• From: Department for Business, Innovation, Science and Trade, Department for Business and Trade and Post Office
• Published: 24 September 2026

Documents

Review of delay claims

PDF, 136 KB, 4 pages

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Review of delay claims (accessible version)

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Details

Sir Gary Hickinbottom is the Independent Senior Lawyer (ISL) for the Horizon Shortfall Scheme (HSS). He has now completed this review following a referral from legal representatives for 2 claimants, who expressed concern about the delay in resolving their claims and the lack of clarity and information about the progress of their claims.

Published 24 September 2026