Corporate report

DfT: Independent Complaints Assessor report for 2011 to 2013

This publication was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2011 and 31 March 2013.

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This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2011 and 31 March 2013 inclusive and completed before 1 September 2013.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

  • Highways Agency
  • Driving Standards Agency
  • Driver and Vehicle Licensing Agency
  • Vehicle Certification Agency
  • Maritime and Coastguard Agency
  • Vehicle and Operator Services Agency