Independent report

DfT: Independent Complaints Assessor report for 2011 to 2013

Report covering complaints referred for Independent Complaints Assessor review between 1 April 2011 and 31 March 2013.

• From: Department for Transport
• Published: 4 November 2013

Documents

Independent Complaints Assessor report to Department for Transport for 2011 to 2013

PDF, 454 KB, 42 pages

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Details

This report covers complaints referred for Independent Complaints Assessor (ICA) review between 1 April 2011 and 31 March 2013 inclusive and completed before 1 September 2013.

The ICA independently reviews complaints about services delivered by executive agencies of the Department for Transport.

The Department for Transport executive agencies are:

• Highways Agency
• Driving Standards Agency
• Driver and Vehicle Licensing Agency
• Vehicle Certification Agency
• Maritime and Coastguard Agency
• Vehicle and Operator Services Agency

Published 4 November 2013